Common Issues

I haven't received an email with a Reset Link

Please allow up to 5 minutes to receive your password reset email. Sometimes the email may be in your Spam or Junk folder. If this is the case please ensure that you make Spitfire a trusted contact so that this doesn't happen again. 

If the issue still persists please contact to further investigate.

My password doesn't meet the security requirements

Ensure you set a password that is secure and meets the following requirements:

  • At least 12 characters in length
  • Contains a number or symbol
  • Contains a combination of lower and uppercase letters

We recommend updating your password at least once a year.

I've tried to reset my password and are having other issues

We're sorry to hear you are experiencing login issues. Please contact so that we can help you with your issue.

Common Questions

What is the best web browser to use Spitfire?

For the best experience we recommend using the latest version of Google Chrome. You can download this on their website or click this link Download Google Chrome.

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